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charset=us-ascii Dear Leeana Thank you for this and your admission of fault in your previous email.=20= we should have followed this up with written explanation to ensure you = fully understood the proposal to solve the problem you wanted to solve = of rain protection. Regards, Patrick=20 > On 24 May 2024, at 10:24, Leeana Taft wrote: >=20 > Dear Patrick, >=20 > Our lawyers are Parslows, Hill Street. >=20 >=20 > > =20 > From: Patrick O'Connor > Sent: 23 May 2024 11:17 > To: Leeana Taft > Cc: Adrian Colston-Weeks ; Rachel Baugh = ; Scott Ruderham > Subject: Re: Weinor Exterior blinds > =20 > Dear Leena=20 >=20 > Please supply the details of your solicitors. >=20 > Regards, Patrick=20 >=20 >=20 >=20 > On 23 May 2024, at 11:01, Leeana Taft wrote: >=20 > Dear Patrick, >=20 > I am sorry that you feel you were misled, that is never something we = would do intentionally; we try our best to provide high level of service = for all our customers. >=20 > Although, it was discussed with yourself in the meeting with Adrian, = we should have followed this up with written explanation to ensure you = fully understood the proposal to solve the problem you wanted to solve = of rain protection. >=20 > I have attached an email from Weinor, the supplier, confirming that = the specification hasn't changed. I am sorry if the install team adding = confusion here, I have corrected them on this information. >=20 > I am sure you can understand that the system needs to be installed on = an angle in order to spill the rain water over the length of the 4.5m = projection and half a metre is not a large distance. >=20 > To explain the reason we suggested installing one blind first was so = that you could see the legs/rises that we were planning to use. this = could then be fine tuned, so that you were happy with this before we = proceeded with the other blinds. =20 >=20 > There is very little salvage value in these goods as they are ordered = specifically for your installation, all details, sizes and colours. = Sadly, we cannot simply return them to the supplier, this is why deposit = payments are taken at the time of order. =20 >=20 > Please can I ask you how you had envisaged the system to be installed, = so I can understand what you were expecting. We would like to work = with you to resolve this. Of course, if you have changed your mind we = understand that. >=20 > I look forward to hearing from you >=20 > > =20 >=20 > From: Patrick O'Connor > > Sent: 17 May 2024 13:37 > To: Leeana Taft > > Cc: Rachel Baugh >; Adrian Colston-Weeks = >; Ben Reed = >; Scott Ruderham = > > Subject: Re: Weinor Exterior Quotation > =20 > Dear Leeana >=20 > We were not explained that a 500m pitch was needed, or we would have = never proceeded with the order. If you claim this information was = provided before the order being made, please send it over so we can = review it.=20 >=20 > During the installation at Les Niemes, your team informed us that the = specification had changed, requiring an increase in the pitch height. = They then suggested installing only a small part of the awning. This = approach seemed unusual, as we were under the impression that the = installation would be as per the product we had purchased.=20 >=20 > You also claimed on the phone that the specification had not changed, = and you were unsure of why your fitters would say this. It would seem a = very odd statement to make if it were not true and easy to prove = otherwise.=20 >=20 > We know our rights. We have been misled and mis-sold.=20 >=20 > As a professional dealing with disputes of this nature, I am = well-versed in legal proceedings. I have a team of lawyers in various = jurisdictions and am prepared to escalate this matter if necessary. I = urge you to consider the potential consequences and act accordingly to = avoid unnecessary legal complications. >=20 > It is your choice. Please refund our deposit in full by Friday, 24th = May, or provide the contact details for your solicitors.=20 >=20 > Regards, Patrick=20 >=20 >=20 > On 17 May 2024, at 13:07, Leeana Taft > wrote: >=20 > Hi Patrick, >=20 > The product can be installed for the rain with a difference of front = and back heights of 500mm (half metre) this was explained when Adrian = met with you. I am sure you can appreciate that there would need to = be a slope to the fabric for the water to run off.=20 >=20 > The order is made specifically for you installation and is custom = manufactured; it is not something that can be returned. I am sorry, = but I am unable to refund your deposit. >=20 > Please let me know if you would like to go ahead with the = installation. >=20 > Many thanks > =20 > > =20 > From: Patrick O'Connor > > Sent: Thursday, May 16, 2024 12:51 PM > To: Leeana Taft > > Cc: Rachel Baugh >; Adrian Colston-Weeks = >; Ben Reed = > > Subject: Re: Weinor Exterior Quotation > =20 > Hi Leeena > =20 > Thank you for sending this.=20 > =20 > We have talked this over. Unless we can use this for rain, it is = really of no use to us. Had we been told the scale of the pitch at 1/2 = metre, let alone the 1m, we would not have proceeded.=20 > =20 > Can we please cancel and refund our deposit? Please do let me know = when this is done.=20 > =20 > Our bank details are:=20 > =20 > Bank: HSBC > Name: Mr & Mrs P O'Connor > S/C: 40-25-34 > A/C no: 92595753 > =20 > Address:=20 > =20 > Hackett Street > P.O. Box 14 > St. Helier > Jersey > Channel Islands > JE4 8NJ > =20 > IBAN: GB24MIDL40253492595753 > SWIFT/BIC: MIDLGB22 >=20 > Thank you, Patrick=20 > =20 >=20 >=20 >=20 >=20 >=20 >=20 > On 8 May 2024, at 15:37, Leeana Taft > wrote: > =20 > Hi > =20 > Further to our conversation, I can see that we included the link to = the product when your quote was sent through, of course, the images on = the website are generic and not specifically like your install. > =20 > The first photo below is the closest I can find to your situation. = For the system to drain water without any fabric drainage holes it would = require 1metre difference between top and bottom height. With fabric = drainage holes, it can be installed with 1/2metre difference front to = back, this is what was envisaged. > =20 > Many of the general images you will see online are installed with very = little pitch, as they are required for shade. We appreciate you wanted = this to give rain protection, so I am sure you can understand it = requires some fall to spill the water. > =20 > I would suggest we install the smaller blind so you can see how it = looks. > I will look forward to hearing from you. > =20 > Kind regards > =20 > =20 > > =20 > =20 > =20 > > =20 > > =20 > =20 > From: Patrick O'Connor > > Sent: Tuesday, May 7, 2024 3:23 PM > To: Rachel Baugh > > Cc: B O'Connor > > Subject: Re: Weinor Exterior Quotation > =20 > Hi Rachel =20 > =20 > I hope you enjoyed the bank holiday weekend.=20 > =20 > As the team has no doubt updated you on the change in manufacturer = specification and the increase in the pitch of the awning needed at half = a metre, this is not going to work for us.=20 > =20 > Can you please refund our deposit? > =20 > Thank you, Patrick=20 >=20 > --Apple-Mail=_9EB6EE19-DB06-4DAA-A1A7-006D2FA41F22 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=us-ascii Dear Leeana

Thank you f= or this and your admission of fault in your previous email. 

we should have followed this up with written explanation= to ensure you fully understood the proposal to solve the problem you wante= d to solve of rain protection.

Regards, Patric= k 


<= div>
On 24 May 2024, at 10:24, Leeana Taf= t <Leeana@cpinteriors.je> wrote:

Dear Patrick,

Our lawyers are Parslows, Hill Street.


<Outlook-2awar504.png>

 

From: Patrick O'Connor <poc@me.com>
= Sent: 23 May 2024 11:17
To: Leeana Taft <Leea= na@cpinteriors.je>
Cc: Adrian Colston-Weeks <Adrian@cp= interiors.je>; Rachel Baugh <rachel@cpinteriors.je>; Scott Ruderha= m <scott@cpinteriors.je>
Subject: Re: Weinor Exterior = blinds
 
Dear Leena 

Please supply the details of yo= ur solicitors.

Regards, Patrick 



On 23 May 202= 4, at 11:01, Leeana Taft <Leeana@cpinteriors.je> wrote:

Dear Patrick,

I am so= rry that you feel you were misled, that is never something we would do inte= ntionally; we try our best to provide high level of service for all our cus= tomers.


I have attached an email from Weinor, the supplier, confirming that = the specification hasn't changed.  I am sorry if the install team addi= ng confusion here, I have corrected them on this information.

I am sure you can u= nderstand that the system needs to be installed on an angle in order to spi= ll the rain water over the length of the 4.5m projection and half a metre i= s not a large distance.

To explain the reason we suggested installing one blind f= irst was so that you could see the legs/rises that we were planning to use.=   this could then be fine tuned, so that you were happy with this befo= re we proceeded with the other blinds.   

There is very little salvage = value in these goods as they are ordered specifically for your installation= , all details, sizes and colours.  Sadly, we cannot simply return them= to the supplier, this is why deposit payments are taken at the time of ord= er.   

Please can I ask you how you had envisaged the system to be inst= alled, so I can understand what you were expecting.   We wou= ld like to work with you to resolve this.  Of course, if you have chan= ged your mind we understand that.

I look forward to hearing from you

<Outlook-cznc11sk.png>

 


From: P= atrick O'Connor <poc= @me.com>
Sent: 17 May 2024 13:37
To: L= eeana Taft <Leeana@cpinteriors.je>
Cc: Rachel Baugh <rachel@cpinteriors= .je>; Adrian Colston-Weeks <Adrian@cpinteriors.je>; Ben Reed <Ben@cpinteriors.je>; Scott Ruderham <scott@cpinteriors.je>
Subject: Re: Wein= or Exterior Quotation
 
Dear Leeana

We were not explained that a 500m pitch was needed, or we would have never= proceeded with the order. If you claim this information was provided befor= e the order being made, please send it over so we can review it. 

Du= ring the installation at Les Niemes, your team informed us that the specifi= cation had changed, requiring an increase in the pitch height. They then su= ggested installing only a small part of the awning. This approach seemed un= usual, as we were under the impression that the installation would be as pe= r the product we had purchased. 

You also claimed on the phone that = the specification had not changed, and you were unsure of why your fitters = would say this. It would seem a very odd statement to make if it were not t= rue and easy to prove otherwise. 

We know our rights. We have been m= isled and mis-sold. 

As a professional dealing with disputes of this= nature, I am well-versed in legal proceedings. I have a team of lawyers in= various jurisdictions and am prepared to escalate this matter if necessary= . I urge you to consider the potential consequences and act accordingly to = avoid unnecessary legal complications.

It is your choice. Please refund o= ur deposit in full by Friday, 24th May, or provide the contact details for = your solicitors. 

Regards, Patrick 


On 17 May 2024, at 13:07, Leeana Taft <= ;Leeana@cpin= teriors.je> wrote:

<= div style=3D"direction: ltr; text-align: left; text-indent: 0px; margin: 0c= m; font-family: Calibri, sans-serif; font-size: 11pt;">Hi Patrick,

The product can be installed = for the rain with a difference of front and back heights of 500mm (half met= re) this was explained when Adrian met with you.     I am su= re you can appreciate that there would need to be a slope to the fabric for= the water to run off. 

The order is made specifically for you installation and is custom man= ufactured; it is not something that can be returned.   I am sorry= , but I am unable to refund your deposit.

Please let me know if you would like to go ahead with th= e installation.
Many th= anks

 

<image001.png><= /div>

 

From: Patrick O'Connor <poc@me.com>
Sent: = ;Thursday, May 16, 2024 12:51 PM
To: Leeana Taft <Leeana@cpinteriors.= je>
Cc: Rachel Baugh <rachel@cpinteriors.je>; Adrian Co= lston-Weeks <Adrian@cpinteriors.je>; Ben Reed <Ben@cpinteriors.je>
Subject:<= /b> Re: Weinor Exterior Quotation

 

Hi Leeena

 

Tha= nk you for sending this. 

 

 

Can we please cancel and refund our deposit? Please do l= et me know when this is done. 

 

Our bank details are: 

 

Bank: HSBC
Name: Mr & Mrs P O'Connor
S/C:    = 40-25-34
A/C no:         &n= bsp; 92595753

 

Address: 

 

Hackett Street
P.O. Box 14
St. Helier
Jersey
Channel Islands
JE4 8NJ

 

IBAN: GB24= MIDL40253492595753
SWIFT/BIC: MIDLGB22

Thank you, Patrick 

 






<= blockquote style=3D"margin-top: 5pt; margin-bottom: 5pt;">
On 8 May 2024, at 15:37, Leeana Taft &= lt;Leeana@cpinteriors.je> wrote:

 

Hi

 

Further to our conversation, I can see that we included the l= ink to the product when your quote was sent through, of course, the images = on the website are generic and not specifically like your install.

 

The first photo below is the closest= I can find to your situation.   For the system to drain water wi= thout any fabric drainage holes it would require 1metre difference between = top and bottom height.    With fabric drainage holes, it can= be installed with 1/2metre difference front to back, this is what was envi= saged.

 

Many of the general i= mages you will see online are installed with very little pitch, as they are= required for shade.   We appreciate you wanted this to give rain= protection, so I am sure you can understand it requires some fall to spill= the water.

 <= /p>

I would suggest = we install the smaller blind so you can see how it looks.
I will look forward to hearin= g from you.

 <= /p>

Kind regards

 

 

<image001.png>

 

 

&nb= sp;

<i= mage004.png><image005.png>

 

<image003.png>

 

&nb= sp;

From: Patrick O'Conno= r <poc@me.com>
Sent: Tuesday, May 7= , 2024 3:23 PM
To: Rachel Baugh <rachel@cp= interiors.je>
Cc: B O'Connor <b= ianca@me.com>
Subject: Re: Weinor Exterior= Quotation

&= nbsp;

Hi Rachel &n= bsp;

 

I hope you enjoyed the b= ank holiday weekend. 

 

As= the team has no doubt updated you on the change in manufacturer specificat= ion and the increase in the pitch of the awning needed at half a metre, thi= s is not going to work for us. 

 

Can you please refund our deposit?

 

Thank you, Patrick 

<WG= M Top pitch for use in rain.eml>

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